ED TRANSPORT, LLC – AIRPORT PICK-UP & SERVICE TERMS
FLIGHT MONITORING
We actively track and monitor all incoming flights—provided we have the flight number on file—to ensure timely service.
DRIVER STATUS & UPDATES
Passengers and their booking agents will receive text messages and emails (if provided) with the driver’s name, contact number, and real-time status updates such as:
“Driver on the way”
“Driver on location”
“Passenger in car”
“Passenger dropped off”
PICK-UP TYPES
Express / Curbside Pick-Up (No Fee)
This is our default option unless a Meet & Greet is requested.
Ideal for frequent travelers with minimal luggage. Our chauffeurs will wait outside the terminal and establish contact by phone. Once ready, the driver will pull up curbside with a name sign in the vehicle window.
Meet & Greet Pick-Up ($50 Fee)
Our chauffeur parks the vehicle and greets you inside the terminal with a personalized name sign.
Domestic Flights: Pick-up inside baggage claim area.
International Flights: Pick-up just outside Customs.
WAIT TIME POLICY
Domestic Flights: Grace period of 30 minutes after the flight’s arrival.
International Flights: Grace period of 45 minutes after the flight’s arrival.
After the grace period:
$1/minute for Sedans
$2/minute for SUVs and larger vehicles
If the chauffeur is not visible, passengers should collect their bags and call our office for assistance.
CANCELLATION & CHANGE POLICIES
Cancellations within 24 hours: Full trip charge including gratuity.
Reservation changes within 12 hours: $35 change fee (additional fees may apply). Changes are not guaranteed and may be denied if they disrupt scheduling. If denied, regular cancellation policy applies.
NO-SHOW POLICY
If the passenger fails to show up at the designated location without calling the office, a No-Show Fee equal to the full trip cost (plus applicable fees) will be charged. Always call our office if you cannot locate your driver.
ADDITIONAL FEES & CONDITIONS
Early Morning (Before 8 AM) / Late Night (After 10 PM): +$15
International Booking Fee: +$75
Overtime Charges (non-airport pick-ups):
First 15 minutes free, then $1/min (Sedan) or $2/min (SUVs/larger)
Airport Fees: $18 per arrival (subject to change)
Shipping Left Items: USPS fee + $25 service charge (U.S. only)
BILLING & PAYMENTS
All reservations are billed one day in advance.
Balances are due on or before the day of service.
Oversized vehicle bookings require:
Credit card authorization
Copy of card and government-issued ID
Vehicles are billed garage-to-garage and cannot exceed seating/luggage limits.
LIABILITY & DAMAGES
ED Transport, LLC is not liable for mechanical failures, traffic delays, or missed flights.
Clients assume full responsibility for vehicle damages caused by them or their party.
Trip termination without refund may occur due to unsafe or inappropriate client behavior.
Damage & Cleaning Fees Include:
Vomiting: $500
Smoking in vehicle: $500
Upholstery damage: $700
Spillage or excessive mess: $200
Lost/damaged remote: $250
Lost glassware: $10 each
Smoking, vaping, and eating are strictly prohibited. Violations result in immediate termination of service without refund.
GRATUITY & FEES
Gratuity: A standard 20% is added (voluntary and adjustable).
ADM (Admin Fee): Covers regulatory and operational costs.
Late Payments: 2% monthly interest + 40% collection fee or $275/hr legal fee (if over $3,000 balance).
Additional Passenger Fee: $100 per person if the number of passengers exceeds the original contract.
VEHICLE SUBSTITUTION
We reserve the right to substitute vehicles to ensure punctuality or accommodate scheduling changes.
LIMITATION OF LIABILITY
ED Transport, LLC is not responsible for:
Delays due to weather, road conditions, or traffic
Items left in the vehicle
Itinerary deadlines created by the client
We may subcontract another service if required. All liability for delays or missed timelines is waived.
AGREEMENT
By booking with ED Transport, LLC, you agree to all of the above terms and conditions. You must be 18 years or older and legally authorized to enter into this agreement.